Helpdesk - General Information Helpdesk - General Information

The helpdesk provides a centralized entry point for the 2nd level support from the IDGF infrastructure and application support experts.

Please note that the 1st level support is provided by the IDGF forum, however in case of the following event categories a ticket must be opened:
– critical software bug or vulnerability in the 3G bridge or other software component
– major configuration change is needed in the Desktop Grid VO or Desktop Grid server
– security incident
– every problem with 72-hour or longer expected solution time
– misuse of the infrastructure

Registration: please write email to idgf-helpdesk [at} degisco {dot] eu.

Help Desk - Tickets Help Desk - Tickets